1. |
What is a Payment Gateway? |
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Payment Gateway is a service that allows merchant to accept secure credit card transactions online. |
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2. |
What does EBS do? |
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EBS provides complete, simple and secure online payment gateway services and e-business solutions to websites, with real time credit card transaction validation. This enables the websites to transact and accept payments online and in real time. EBS offers different solution suiting businesses including direct Merchant account with financial institutions like Axis, HDFC & Citibank |
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3. |
Do I need a separate bank a/c.?
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No. You don’t need a separate bank account. Funds will be transferred to your existing current account which is mentioned in the application form. Only for merchant account directly with the bank you need a current account in the respective bank |
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4. |
Are there some types of merchants you don't accept?
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Yes. Following are few of them
- Adult Sites, Internet Casinos
- Pyramid Sales, Lottery Tickets
- Music Downloads (if the company is having good track record we can consider)
- Subscription Services (if the company is having good track record we can consider)
- Sending of Money/Cash Advances
- Alcohol, Firearms & Drugs
- Goods/Services prohibited by law or card associations
- MLM sites
- Software Downloads (if the company is having good track record we can consider)
- Subscription for Religious Organisations
- Dating / Friendship
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5. |
How should I apply / how can I get an application form? |
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You can download the application form available on our website and send online or by fax or mail
You can also apply by registering online or email at sales@ebs.in |
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6. |
What are the different payment options available with EBS |
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EBS
processes the following payment
options
Credit Cards - Master Card, Visa,
Diners Card
Debit Card - Axis Bank, HDFC Bank,
ICICI Bank, Deutsche Bank, Karur
Vysya Bank, Citibank, State Bank
of India, Indian Overseas Bank,
ING Vysya, Corporation Bank
Net Banking Options - Axis Bank,
HDFC Bank, ICICI Bank, J & K
Bank, Citibank, Federal Bank
Cash Card - ITZ Cash Card
We are in processes of tie-ups with
all banks for Net-banking and would
be offering the same to our merchants. |
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7. |
Is a merchant restricted to sell only to India based consumers? |
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No. You can sell your products or services globally |
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8. |
Why Should I Choose EBS? OR What are the advantages of payment gateway to me as a merchant? |
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EBS offers multiple payment options on a single platform. EBS is among the very few service providers who have completed the PCI DSS 1.1 Compliance which is the highest security standards in the payment card industry. It has different options and pricing to suit all business models. Apart from offering e-commerce solutions EBS provides complete education and guide to a successful e-commerce business. EBS provides a very comprehensive and user friendly backend for merchants for detailed MIS reports to manage transactions thus managing their e-commerce business smoothly |
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9. |
What is the procedure once I sign up for your services? |
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Once
the application / signup along with
the payment is received, our approval
team will get back to you with the
approval status. On receipt of approval,
you will receive list of documents
to be filled and sent to activate
your account. Incase your account
is a rejected you would be getting
a refund in 7 working days from
receipt of rejection.
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10. |
How long does the credit card authorization process take? |
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Whether the transaction is approved or declined it usually takes between 3 and 7 seconds from the time the consumer clicks the 'purchase' button to the time the consumer and the merchant receive authorization. |
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11. |
How EBS is more secured than other service providers |
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EBS uses seven server architecture model which helps in better encryption of data which protects the clients information. All the customer’s credit card authorization is done using the high-tech Axis, HDFC and Citibank’s secure servers and the same is encrypted before it is transmitted over the Internet to the Acquiring Banks. Additionally EBS servers are behind security firewalls to ensure maximum protection of your customer's information. This guarantees that your information is inaccessible to any third party. EBS uses the best industry-standard 128 bit SSL (Standard Sockets Layer) Verisign Technology, which ensures the security of the data
Internationally Certified Security Standards.
To ensure that our merchants and their clients enjoy a secured ecommerce experience we are equipped with an array of international standards to curtail fraud and chargeback. These are internationally certified security standards, which ensure the security of transactions through our website
EBS has achieved the new PCI DSS 1.1 Standards of Compliance, which makes it one of the most secure payment gateways in the world.
EBS uses Verisign, the world's best and most trust worthy Net Authentication Agency
Hacker Safe Secure Certificate ensure daily testing for online security.
EBS implements the new Verified By Visa and the MasterCard Secure Code protocols which are expected to reduce charge back-level by as much as 90%.
Apart from the above, we have the state of the art Risk Management System that automatically categorizes transactions based on risk. The RMS software employs a number of parameters to evaluate risk of transaction on real time. This is further backed up by a manual audit who review each transaction by physical verification using skills and the files provided by the financial institution
Constant update of technology helps the team utilize their knowledge base & intellect in R & D for conferring excellent results for our business. The team constantly works on different aspects essential for reducing online frauds. |
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12. |
What company name will appear on my customers' billing statement? |
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Your company's business name would appear on your customer's billing statement, that would add value to your brand & avoid possibilities of chargeback |
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13. |
When is a successful transaction eligible for a payment to my account?
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All the transactions processed by Credit Card through EBS are always presented to the merchant in the “Preauthorisation” mode which means that the merchant is guaranteed that the customer’s card is good / credit worthy for the amount of that transaction for the next 7 days. During this period of 7 days the merchant has to perform any one of the following actions.
a) He may decide not to fulfill the order and mark it as cancelled.
b) After arriving at a consensus with the buyer decide to ship part of the ordered goods and claim only an amount equal to the shipped order.
c) Ship all of the ordered goods and claim the entire value of the transaction.
If the merchant is confident of shipping the goods within the time he may go ahead and capture the amount within 7 days (as this is the time the transaction can be authorized or after it stands automatic cancelled) and subsequently ship the goods. If the merchant subsequently fail to do this and wish to refund the amount, the charge of the requisite TDR will have to be borne for the gateway usage. |
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14. |
When the amount does gets transferred in my account or what is the payment settlement system? |
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For merchants account direct with Financial Institution once you capture the transaction, if the transaction is approved by the bank & our Risk team, the amount will be transferred to your account in 24 to 48 working hours after deducting the TDR and Service Tax. ( for mastercard & visa transactions with the bank)
For others T +
2 days settlements i.e. where funds
would be transferred after 2 days
of capture of transaction. If your
bank is not participating in NEFT
we will send you the cheque though
courier (for Visa, Diners, Cash
card, All Netbanking facility with
EBS) |
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15. |
How I will know that a transaction has been happened on my website? |
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As soon as a transaction happens on your website you will receive a notification mail with a link to login in your account to manage the orders and transactions. |
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16. |
How can I check the status of a particular order? |
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You can login to your admin module for checking the status of your order or transaction. The login details would be given to you as soon as your account is activated. |
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17. |
What are the different MIS reports provided in EBS admin module? |
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Detailed MIS reports that can be downloaded are provided in the admin module which helps the client to manage orders and transactions. Some of them are Reports on Authorized transactions, Pre-authorized transactions, Failed Transactions, Flagged Transactions, Settled transactions. |
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18. |
What is a credit card chargeback? What is EBS's credit card chargeback policy? |
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A refund that is forced by a credit cardholder's credit card company is known as charge back. This occurs when a cardholder decides to formally dispute a charge on his/her credit card bill, usually because someone else fraudulently used that card number. Charge backs are handled within the standard VISA/MC guidelines. However, we do take the extra step to pro-actively assist you with your charge back rebuttals to help you respond promptly to any charge backs. Most importantly, we monitor all accounts pro-actively and watch all risk issues carefully. In the event that there is an issue or concern, we work closely with you and your business to resolve it quickly. Our efforts in this area result in a common-sense approach to risk management that is often very different from our competitors. A CHARGEBACK CAN ONLY BE REVERSED IF THE CREDIT CARD HOLDER FORMALLY INFORMS HIS/HER BANK OR CREDIT CARD ISSUING INSTITUTION THAT HE/SHE WILL ACCEPT THE DISPUTED CHARGE. |
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19. |
What are EBS's refund and end customer dispute policies? |
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EBS maintains a customer-friendly refund policy. This keeps our administrative costs under control in two ways: First, it reduces the amount of time spent researching customer inquiries; and secondly, it reduces the occurrence of charge back disputes. (A charge back dispute is a refund that is forced by the customer's credit card company.) |
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20. |
Details of support provided? |
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Support is available through Telephone on our office numbers displayed on site between 10.00 am – 07.00 pm on working days & Online chat from 10 AM to 7 PM on all working days. We have adopted a ticketing support system to ensure that the queries are addressed in due time. You can raise a ticket in www.ebssupport.com or mail us at support@ebs.in |
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21. |
Do we need to have SSL on our website end? |
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No, you don't require SSL certificate on your website as we are using Verisgn SSL certification. However it’s entirely your decision to have it at your site. |
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22. |
Can I start with the starter package and upgrade it later on? |
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Yes you can upgrade the package at any point of time by paying upgradation fees i.e. the balance in setup fees. |
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23. |
What is Authorise and Capture? |
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You will be aware that, if a transaction of Rs. 5000/- is received from your site and forwarded to the gateway and authorized in real time, it means that the amount of Rs. 5,000/- is blocked from your customer's credit card limit for a period of 8 days. For eg. If customer's Credit Card credit limit is Rs. 25,000/-, Rs.5,000 will be blocked for your transaction with Rs.20,000 credit balance for a period of 8 days from time of authorization of the transaction. This Rs. 5,000 which is blocked for 8 days will not be reflected in their Credit Card statement until the amount is captured from your EBS account module.
Therefore it is vital that the merchant ships the order within 7 days and capture the transaction amounts from your EBS account. If your business model requires capture of the amount before you actually provide the service/product and subject to your customer agreeable for the same, only then you may do so. In case the transaction is not captured within 7 days, the transaction automatically be cancelled from the payment gateway system on the 8th day and the credit card limit of Rs. 25,000/- is restored to your customer's Credit Card. As this system ensues that the amount cannot be blocked from customer's card forever it also facilitates Merchants to cancel a transaction if it cannot be fulfilled for some reason or capture a partial amount within 7 days from receipt of the order. Also cancellation charges of 6% on the cancelled amounts are not payable for such cancellations. However, when a customer has selected net banking option for paying a transaction amount, the customer’s account will be instantly debited for every successful transaction.
The EBS Payment Gateway system requires that you view details of orders placed by your customers and capture the transaction amount within 7 days in order to credit the said amount to the merchant’s account.
The following steps can be taken 'To Capture transactions as enlisted below:
STEP 1: Click on the 'Authorized' (Payments).
STEP 2: To see the details of the transactions click on the 'Payment ID Number’
STEP 3: Click on the Capture button for the transaction you want to capture. You may change amount to lower than the authorized amount if required for in case a partial amount is required to be captured
STEP 4: For each transaction captured will be reflected in the Processing list.
STEP 5: All successfully captured transactions
Please note that it is recommend that the merchant accesses this Module regularly (at least 4 times a day) to capture orders as transactions are kept pending for only 7 days from authorization of the transaction. After of the 7th day (i.e. on the 8th day) the order is automatically cancelled by the system. |
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24. |
Can I cancel an order that I have received from my customer? Will I be liable to pay any cancellation fees? |
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A Merchant can cancel an order with out any Service fees being charged only as long as the order is cancelled in the window period (7 days). If the merchant fails to either capture/cancel in the window period, transaction becomes invalid.
Note: When atransaction paid through credit card is cancelled within 7 day period of capture then transaction charges will not be applied to that order. However in case of transactions paid using the net banking option the TDR will still be applicable as the cancellation of that order amounts to a refund. |
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25. |
What is acquiring Bank? |
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An acquiring bank (or acquirer) is the bank or financial institution that accepts payments for the products or services on behalf of a merchant. The term acquirer indicates that the bank accepts or acquires transactions performed using a credit card issued by a bank other than itself. |
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26. |
What is Issuing Bank? |
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The issuing bank is the buyer’s bank which issues bank guarantees and letters of credit on behalf of their client. |
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27. |
Can I use the Savings account? |
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No, you should have a current account to deal with. |
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